Last updated: November 9, 2026

Veyora Returns, Refunds & 90-Day Product Guarantee

This policy applies to Veyora orders worldwide. It covers returns, refunds, and our 90-day guarantee for product defects. If the consumer laws that apply to your purchase give you additional rights, longer deadlines, or different remedies, those rights take priority.

30-day returns

If you change your mind, you can request a return within 30 days of receiving your order. To qualify, the product must be unused, in its original condition, and in its original product packaging. For hygiene reasons, individually sealed shields must remain sealed. You may open the outer shipping box to inspect your order.

Items clearly marked Final Sale before purchase are excluded from our voluntary change-of-mind policy. A discount alone does not make an item final sale. Gift cards are nonrefundable except where required by law.

90-day product guarantee

If your Veyora product has a defect in its materials or workmanship, contact us within 90 days of delivery. For example, you can make a claim if a shield arrives with its adhesive strip missing or detached. If you opened the package or used the product before discovering the defect, you can still make a claim.

For a confirmed defect, we will offer a free replacement or a refund for the affected product. If we ask you to send it back, we will provide a prepaid return label or reimburse reasonable return postage. This guarantee also applies to discounted and final-sale products. It covers defects present when the product was supplied, including those discovered later. It excludes accidental damage and damage caused by improper storage, misuse, or reuse of a single-use shield.

Damaged or incorrect orders

If your order arrives damaged or you receive the wrong product, please contact us as soon as you notice the issue. Include your order number and, if possible, a photo showing the problem. We will arrange a replacement or refund and cover any return shipping we request.

How to request a return or make a claim

Email [Veyora support email] with your order number or other proof of purchase, the item and quantity affected, and a brief explanation. We will reply with instructions and the return address for your order. Please wait for those instructions before mailing anything, and send the parcel to the address we provide rather than to the manufacturer.

For change-of-mind returns, you are responsible for return postage unless applicable law provides otherwise. If you pay the carrier directly, we will not deduct that postage again from your refund. Original shipping charges are refundable where required by law. For international returns, contact us before purchasing postage so we can provide the correct shipping instructions.

Refunds and exchanges

Once we receive and inspect your return, we will email you with the outcome. If approved, we will issue the refund to your original payment method. Your bank or payment provider may take additional time to display the credit. If a refund has not appeared after you receive our confirmation, contact us and we will check its status.

If you would like a different pack size, you may return an eligible unused pack under the 30-day policy and place a new order. For defective, damaged, or incorrect items, contact us directly so we can arrange the appropriate remedy.

Gifts

If the order was marked as a gift and shipped directly to you, we can issue store credit for an eligible change-of-mind return. Otherwise, we will refund the original purchaser using the original payment method. Any refund rights required by applicable law still apply.

Your local consumer rights

Our 90-day guarantee is an additional promise from Veyora. It does not shorten any statutory warranty, cancellation period, or right to a refund, repair, or replacement under the laws that apply to your purchase. You may still have rights after the 30-day return period or the 90-day guarantee has ended.

For returns, guarantee claims, or refund questions, email [spinoraglass@gmail.com].